At My Luxury Flooring, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a flexible return policy to make your experience hassle-free.

General Return Policy (30 Days)

You may return unused and undamaged products within 30 days of purchase with a valid sales receipt for a full refund or exchange. Refunds will be issued using the original payment method.

Conditions for Returns:

• • The product must be in original packaging and unused condition

• • Opened or installed items cannot be returned

• • Proof of purchase is required for all returns

Returns Without a Receipt

Returns without an original sales receipt may be accepted at our discretion. If approved, a store credit will be issued based on the lowest sale price of the item. A valid photo ID is required for verification.

Special & Custom Orders

• • Special Orders: Can be canceled before shipping for a full refund. If the item has already shipped, return shipping fees will apply.

• • Custom Orders: Products made to order, such as custom-sized flooring or exclusive designs, are non-refundable unless damaged or defective.

Damaged or Defective Products

• • If you receive a damaged or defective product, please report it immediately upon delivery

• • We will offer a replacement or full refund if the claim is made before installation

Installation & Used Products

Once a product is installed, it cannot be returned or exchanged. We strongly recommend inspecting your items before installation, as use will be considered acceptance of the product.

Storage & Holding Orders

• • If you need us to hold your purchase, we offer free storage for up to 30 days

• • After 30 days, storage fees may apply, or the order may be canceled and refunded as store credit

Refund Process

• • Returns within 30 days → Refunded via original payment method

• • Returns without a receipt or beyond 30 days → Store credit may be issued

• • Cash or check purchases over $500 → Refund will be processed via a mailed check

Lost or Damaged Shipments

• • If your shipment is lost in transit, contact our customer support for assistance

• • Do not refuse delivery of damaged products. Instead, report the issue, and we will arrange a replacement or refund

For any questions or to initiate a return, please contact our Customer Support Team. We appreciate your trust in My Luxury Flooring and look forward to helping you create the perfect space!