ALL SALES ARE FINAL — NO RETURNS OR EXCHANGES

At My Luxury Flooring, we encourage customers to carefully inspect and confirm all product details, including color, size, finish, quantity, and specifications, before completing a purchase.

No Returns, Refunds, or Exchanges

All sales are final. My Luxury Flooring does not accept returns or exchanges and does not provide refunds once an order has been purchased, picked up, delivered, or shipped.

This policy applies to all products, including:

• Flooring and tile

• Clearance and discounted merchandise

• Special-order products

• Custom-made products

• Full boxes, partial boxes, and individual pieces

• Excess or leftover materials

• Products purchased due to incorrect measurements or quantity calculations

Product Inspection

Customers are responsible for inspecting all products before pickup, delivery, and installation. Please verify the product’s color, shade, size, finish, quantity, and condition.

Natural variations in color, shade, texture, veining, pattern, and caliber may occur in flooring and tile products. These variations are not considered defects.

Installation or use of the product confirms that the customer has inspected and accepted the material.

Damaged, Defective, or Incorrect Products

Any damaged, defective, or incorrect products must be reported to My Luxury Flooring before installation and immediately upon pickup or delivery.

Claims must include:

• A valid sales receipt or order number

• Clear photographs of the product and packaging

• A description of the issue

Do not install damaged, defective, or incorrect products. Once a product has been installed, cut, altered, or used, no claim, return, replacement, or refund will be accepted.

Approved claims will be handled through replacement, store credit, or refund at the discretion of My Luxury Flooring and in accordance with applicable law.

Order Cancellations

Orders may only be canceled before they have been processed, prepared, shipped, or scheduled for delivery. Cancellation requests are subject to approval by My Luxury Flooring.

Special orders and custom orders cannot be canceled once processing has begun.

Shipping and Delivery

Customers must inspect shipments at the time of delivery. Any visible damage or missing products must be documented and reported immediately.

Please do not refuse delivery unless instructed by My Luxury Flooring. Failure to report shipping damage promptly may result in the claim being denied.

Storage and Unclaimed Orders

We may hold purchased merchandise for up to 30 days. After 30 days, storage fees may apply. Merchandise not collected within the agreed period may be considered abandoned, subject to applicable law, and payments may be forfeited.

Customer Acceptance

By completing a purchase with My Luxury Flooring, the customer acknowledges and agrees to this All Sales Final policy.

For questions regarding your order, please contact our Customer Support Team before completing your purchase.