Reporting Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please follow these steps:

• Upon Delivery: Inspect your order immediately. If there are visible damages, note them on the delivery receipt.
• Before Installation: Carefully inspect all products before installation, as installed products cannot be returned or exchanged.
• Report Within 48 Hours: Any damage must be reported to our Customer Support Team within 48 hours of delivery for eligibility for a replacement or refund.

Resolution Options

Depending on the issue, we will provide one of the following solutions:

• Replacement: A new product will be sent at no additional cost.
• Full Refund: If a replacement is unavailable, a full refund will be issued.
• Store Credit: You may opt for store credit to use toward future purchases.

Shipping Damage

• If your order arrives damaged due to shipping, do not refuse delivery. Instead, accept the package, document the damage with photos, and contact us immediately.
• If the damage is severe, we may coordinate with the carrier to resolve the issue efficiently.

Exceptions

• Installed products are not eligible for return, refund, or replacement.
• Minor color variations, natural imperfections in materials, or slight texture differences are not considered defects.
• If damages are reported after 48 hours, resolution will be at the discretion of My Luxury Flooring.

For any concerns or to report damages, please contact our Customer Support Team. We are committed to ensuring a smooth and stress-free experience for all our customers.